Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

Monday, 4 April 2016

Coronation Chicken

I am blaming the Coronation Chicken for all of my recent hardship. It is said that mass-catered events and airline food are the number one sources of dodgy tummies. I do enough of the second one to know that this isn't true, but I did go to wedding on Thursday and this is when my troubles began. Registry Office gallop at four, at the feeding trough by half past, Coronation Chicken down the hatch by five, some odd gurgling by eight.

Or maybe it was the A3? This poor excuse for a road had me driving round Sussex and Surrey country lanes at 1am with nary a diversion sign to be seen, and contributed to basically having no sleep that night and thus my body getting out of kilter. I am a very regular person, but not anymore..... Dammit I hate being sick, and having stomach issues is my least favourite type of illness. Give me a cough or a cold any day of the week. Friday morning was kind of OK, bar exhaustion, but by Friday evening I was having the kind of cramps that I hitherto only associated with Polonium 210. By Friday night I felt like I was having a baby, and most of Saturday was spent groaning. Sunday and I am at least up and about and able to twitch rare ducks, but it's now Monday morning and it has all gone pear-shaped again. How on earth one (well, maybe two) sandwiches can completely destroy my digestive system is anyone's guess, but everything has all ground to a depressing halt.

It would be unkind of me to share with you my exact symptoms, however when I arrive in Glasgow I will be shopping for prunes, kiwi fruit, and pro-biotic yogurts. Plus pot pourri and a sari. Jesus. Somehow I have to get through a day of meetings that have been especially organised for a functioning me. Not that type of functioning... I simply mean that an in pain, groaning and dashing to the loo me is somewhat sub-optimal in terms of what lies ahead. Perhaps the answer is to hold off on the prunes until the afternoon, but I am in urgent need of relief and I cannot wait that long. I am already wondering what can be cancelled and what time the hotel check-in opens so that the extravaganza can start.


Being ill is the absolute pits, luckily I am stoic enough to suffer in silence.

Saturday, 12 March 2016

On pacing myself

So in response to my last post where I mentioned I was a little tired of all the running around I do, a number of correspondents got in touch to say that this was all entirely my fault. I accept this a hundred percent, I am mostly busy because I make myself busy, and there are some conscious decisions that I could make (if I were brave enough) that would slow me down. The major one of course, and the route taken by at least one of these people, would be to turn my back on the stress of the rat race and go do something entirely different. Work, for better or worse, is mostly the root cause of all the running around. Not only because of the time it takes up during the day, but also because of all the opportunities it subsequently gives me to fill up my time with. Natch.

I had the opportunity before or course, and whilst I didn’t spurn it, perhaps I didn’t make the most of it. I had a lovely time though and will always remember quite how nice it was living a simpler existence, albeit still in London. Long summer days, still quiet mornings, a sense of calm despite small children.

Fundamentally I like to be busy, but I think the point I was trying to make was that it would be nice if sometimes, just sometimes, that wasn’t the default state. Bob made an interesting point on life continuing to speed by, but that people slow down, and I suspect his many years of experience ;-) are hitting the nail on the head here. I am getting older and there is no denying it. I am still trying to run around as if I were 21, but that the inescapable truth of it is that I’m a few years past that now and basically more tired. To be clear, I am not past it, whatever ‘it’ is, far from it, but perhaps I need to recognise that I have limits, and that those limits are coming in a bit. And that rather than increase the amount of things I do, I need to drop a few of them. That is the difficult part as I have a great many interests, none of which I really want to give up but some of which I may need to change.

So really this is another post about ageing, adapting to it, and how it annoys me that I even have to. But I have started in a small way, and I’m feeling sort of positive about it. This is because I was forced to buy a new camera bag, which is always a happy event. Camera bags are a topic for endless discussion because there is no such thing as a perfect camera bag. There are however many imperfect camera bags, another one of which is now in my cupboard! This one has wheels…..

Yes wheels. This is what I mean about ageing and it annoying me. I mean what camera bag has wheels? To be clear there is no hint of tartan, I have not yet reached that stage, but it certainly isn’t as manly and youthful as the backpack that it replaces. The sad truth is that neither am I, and after my recent trip to Arizona I realised I could not cope with the weight of my bag for an extended period of time. It contained a fair amount of stuff it has to be said, due to my pig-headed inability to choose between pure birding and pure bird photography and insisting on doing both. Hence a large lens, a large scope, two cameras, a few other lenses, a tripod for the scope, a monopod for the lens, chargers – you get the picture. The weight? 23kgs and there was barely a thing in it that I didn't use. There is no compromise possible in my mind on trips like this where I have multiple aims, but after lugging it around for a week I realised I can’t do it again, or rather I would prefer not to.  Hence the new old man’s bag. I have high hopes for it, and it doesn’t actually hold as much stuff so not only does it roll gloriously across airports and along pavements, but it will be lighter too. This is a bag for easy trips, worry ye not though as for hardcore bird photography trips I have a smaller bag that my poor wizened frame can still bear.


Ready to roll
Whilst on the topic of ageing, last night Mrs L and I met up with our university buddies at our traditional meeting spot, which is an old-school public house in London. A classic old boozer actually, utterly timeless, whilst those who frequent it gradually become more decrepit. Last night the starting topic of conversation was gout, which is entirely appropriate for our demographic. In a way this is entirely fitting, we have been going to this pub for years and gout is thus the natural conclusion. Not my gout I hasten to add, you would have definitely heard about it by now! We recalled how we had been sat perhaps at the very same table talking about buying houses and mortgage rates. Over the years the subjects have varied, through engagements and marriages, jobs, toddlers, children, school places, catchment areas. And now in a depressing yet totally expected progression we’re onto our ailments. Actually a couple of us are still talking about engagements and marriages, but they’ve held out long enough that they might get to do the ‘in sickness and in health’ part simultaneously! And I suppose if we all remain in London for the foreseeable future, it’s probably the place we’ll end up in talking about death too. Nobody said that last night but I wonder if we were thinking it? Or maybe it was just me, bags with wheels prompting morbid thoughts well before their time.

Monday, 27 January 2014

Sycophantism is alive and well

Chateau L recently tried internet grocery shopping for the first time. No I haven't seen any birds. Shut up. Mainly we did this because we would get £15 off our first order, and that's enough to keep the children in bagels for a week, as well as meaning we didn't have to go and brave the scrums. Win win, you would think. Except that when we did it, we didn't get £15 off. Outraged of Wanstead (Mrs) wrote in....

She received possibly the most ingratiating reply I think I have ever seen, and having nothing else to say, I have taken the path of least resistance. Here it is. It is, as I am sure you will agree, wondrous in it's sycophantism and general obsequiousness. 

Dear Mr Lethbridge,
Thank you for your email and your patience in allowing me time to investigate this issue for you.
I’m very sorry to hear of the issue you have experienced on your recent grocery order, I understand when making an amendment to your grocery order the £15.00 off a £60.00 order is no longer showing.
Having looked into this, I have unfortunately been unable to find any reason why your eCoupon is no longer showing and I apologise I’m unable to offer a resolution as to why the voucher has dropped off your order.
However, I will certainly look to escalate this to our Support Team for you and prevent this issue from reoccurring.
As I would not like you to miss out on this promotion, I would be happy to honour this promotion for you. With this in mind, please reply to my email once you have received your grocery order and I will be more than happy to arrange a £15.00 refund for you on this order.
Finally, thank you for bringing this to my attention, giving me the chance to look into this for you. If you have any further queries please don't hesitate to contact us.
Kind regards,

Grocery Customer Service

First of all note the excellent start as customer service addresses my wife. Then thanks for writing, and straight into a nice cringing apology for taking so long to reply (approximately six whole hours). The email suggests that a period of bargaining may have taken place, whereby we came to agreement after prolonged bartering of how long we would give them to respond, but fun though that undoubtedly would have been, it actually that didn't happen so the apology is perhaps overkill. Naturally they are very sorry. Devastated on our behalf I expect, and well over half of the six hour response time has in fact been spent weeping every time they think of our predicament. Then the actual answer. Dunno, internet innit. Sorry. Again. 

Then another period of protracted weeping, followed by the realisation that we need not miss out on this life changing eCoupon at all. Hurrah! I, I Grocery Customer Service Person, intend to honour this eCoupon! My word is my bond! Veritas vos liberabit! More weeping, though tinged with the happy knowledge that they are doing The Right Thing. They will be more than happy to. Frankly this is a let down. More than happy implies what? Thrilled? Ecstatic? Over the moon?! Anyone of these could have improved the letter hugely, an opportunity missed.

More thanking for being so cheap as to demand our fifteen quid, and then even more thanking for the opportunity to investigate it (which as we know, was a complete and utter failure). Mrs L and I actually began weeping at this point, thinking of this kind soul for whom happiness is so easily achieved. The offer of sending more queries to see if we can elicit a similarly unctuous response is one we're considering. The winter evenings are long.

What we are both dying to know is whether this is actually in the training manual. Online Customer Service people are not generally allowed expression of thought, or free will of any kind. So is this response genuinely how large supermarkets think customers like to be addressed? I doubt it, most people, including us, squirm when reading it. It's so fawning as to be uncomfortable. Imagine having to write it?! I'd quit.

Or perhaps, and this is the explanation I prefer, the bored-witless customer service team run weekly competitions to see who can come up with the most appallingly cringe-worthy response to a customer complaint. This came in at "highly commended", but fell short of a podium place due to the lack of genuine feeling implied by merely being happy, rather than completely euphoric.